IMPROVEMENT IN AGENT PERFORMANCE

REDUCTION IN COSTS

INCREASES CUSTOMER RETENTION

INCREASES CUSTOMER SATISFACTION BY 200% – 300%

 

AnswerClick™ powered by Coginov has the capability to carry chat sessions with clients on websites, social media, and mobile smart phones. Once AnswerClick™ has established or bridged a knowledgebase, it’s ready to interact in chats, to answer questions, route requests and provide better Business Intelligence, Customer Service and First Response management.

” Coginov’s AnswerClick search engine uses very efficient semantic natural language processing that enables us to provide appropriate answers to our clients without requiring them to go through our phone or email support systems. Clients can find answers on their own and that improves our response time in general, leaving us more time to focus on more complicated or detailed requests that require immediate human intervention. This self-service option allows us to adjust responses to the clients’ needs as we go and so enables us to constantly improve the efficiency of this tool for our users. Since its introduction in 2011, we have seen a significant reduction in the number of basic requests. The Virtual gent has given us the ability achieve our goal of providing great support to our valued customers.”

–Pierre DeJordy, Senior Manager IT, Dr Tax Software

 

the Call Center Corporation and Coginov are excited to announce the introduction of AnswerClick Mobile!

 

 

Did you know that 85 percent of the population have a mobile phone?

Or that 50 percent of  smartphone users use customer service applications to solve issues?

Now available as a mobile application, AnswerClick Mobile can still offer the simplicity of a knowledgebase with the power of a semantics database and inference engine. Additionally, this new app allows clients and end users to ask questions in natural language format to a virtual call center agent to receive pre-determined, guided answers from the knowledgebase. Working from the same database as  AnswerClick, thie mobile application will drive customer service and create additional ease of use.

For a preview of AnswerClick™ features and benefits, we invite you to join us for a quick presentation, which will provide you with an overview and demo of the solution.

Call 1-877-499-7012 today!

 

 

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