IMPROVEMENT IN AGENT PERFORMANCE
REDUCTION IN COSTS
INCREASES CUSTOMER RETENTION
INCREASES CUSTOMER SATISFACTION BY 200% – 300%
AnswerClick™ powered by Coginov has the capability to carry chat sessions with clients on websites, social media, and mobile smart phones. Once AnswerClick™ has established or bridged a knowledgebase, it’s ready to interact in chats, to answer questions, route requests and provide better Business Intelligence, Customer Service and First Response management.
–Pierre DeJordy, Senior Manager IT, Dr Tax Software
the Call Center Corporation and Coginov are excited to announce the introduction of AnswerClick Mobile!
Did you know that 85 percent of the population have a mobile phone?
Or that 50 percent of smartphone users use customer service applications to solve issues?
Now available as a mobile application, AnswerClick Mobile can still offer the simplicity of a knowledgebase with the power of a semantics database and inference engine. Additionally, this new app allows clients and end users to ask questions in natural language format to a virtual call center agent to receive pre-determined, guided answers from the knowledgebase. Working from the same database as AnswerClick, thie mobile application will drive customer service and create additional ease of use.
For a preview of AnswerClick™ features and benefits, we invite you to join us for a quick presentation, which will provide you with an overview and demo of the solution.