AnswerClick™ powered by Coginov
All of your self-service and multiple customer engagement solutions in one
AnswerClick™ powered by Coginov, a game-changing call center technology that combines the simplicity of a knowledgebase with the power of a semantics database and inference engine. Built on top of the CoginovAPI, the solution allows your clients and end-users to ask questions in natural language form to a virtual call center agent directly on your website and receive pre-determined, guided answers from the knowledgebase.
AnswerClick™, Virtual agent has the capability to think and act as a human agent would and can predict related answers and questions for a pleasant, intuitive customer service experience. Implementation is quick, and statistics and reports of questions and answers allow administrators to bring the AnswerClick™ agent up-to-date, to build intelligence and responses directly into the solution.
Easy administrative features make keeping the AnswerClick™ Virtual Assistant accurate with virtually no time or effort. With the statistics and metrics modules provided, user sessions are reported on to convert user history and the related inquiries into intelligence and understanding your clients and end-user needs. Understand your client requests and make adjustments accordingly to fulfill the demands being requested by the client and end-users alike; and to improve your customer service and marketing performance levels. AnswerClick™, presently provides assistance in 3 languages and can expand further to provide a multilingual international virtual agent ready to field any question and provide guided always accurate up-to date information.
IMPROVEMENT IN AGENT PERFORMANCE
REDUCTION IN COSTS
INCREASES CUSTOMER RETENTION
INCREASES CUSTOMER SATISFACTION BY 200% – 300%
AnswerClick™ powered by Coginov has the capability to carry chat sessions with clients on websites, social media, and mobile smart phones. Once AnswerClick™ has established or bridged a knowledgebase, it’s ready to interact in chats, to answer questions, route requests and provide better Business Intelligence, Customer Service and First Response management.
–Pierre DeJordy, Senior Manager IT, Dr Tax Software
the Call Center Corporation and Coginov are excited to announce the introduction of AnswerClick Mobile!
Did you know that 85 percent of the population have a mobile phone?
Or that 50 percent of smartphone users use customer service applications to solve issues?
Now available as a mobile application, AnswerClick Mobile can still offer the simplicity of a knowledgebase with the power of a semantics database and inference engine. Additionally, this new app allows clients and end users to ask questions in natural language format to a virtual call center agent to receive pre-determined, guided answers from the knowledgebase. Working from the same database as AnswerClick, thie mobile application will drive customer service and create additional ease of use.
For a preview of AnswerClick™ features and benefits, we invite you to join us for a quick presentation, which will provide you with an overview and demo of the solution.
Call 1-877-499-7012 today!