Call Center Customer: We have helped multiple call centers build robust IVR platforms that enable clients to queue incoming calls from propspective small business merchants. The service providers located in the USA, were able to quickly adapt their business to increased call volume.
Protecting Call Centers with the Right Power
Posted by corpadmin289K on Nov 23, 2013 in Articles, Articles on Call Centers | 0 comments
Call Center Solutions, Michael Guta, November 20th, 2013 Although labels such as mission critical exist to differentiate the type of functions within an organization, all companies can say without fail everything they do is critical, because the well-being of their business depends on it. Call centers provide a direct link between a company and its customers, and this interaction is...
Read MoreCall Center Customer: We have helped multiple call centers build robust IVR platforms that enable clients to queue incoming calls from propspective small business merchants. The service providers located in the USA, were able to quickly adapt their business to increased call volume.
3 Secrets to Better Customer Service
Posted by corpadmin289K on Nov 22, 2013 in Articles, Articles on Call Centers | 0 comments
WCPO 9 Cincinnati, John Matarese, November 18th, 2013 How many times have you tried to call some company for tech support or warranty help, and all you can reach is a voice mail tree? Or you finally reach someone, but they are in a third world country and can’t help? Poor Customer Service Everywhere You know the routine: You need help in a store….from a phone agent…or in...
Read MoreCall Center Customer: We have helped multiple call centers build robust IVR platforms that enable clients to queue incoming calls from propspective small business merchants. The service providers located in the USA, were able to quickly adapt their business to increased call volume.
How Organizational Psychology Can Help Your Call Center Coaching Program
Posted by corpadmin289K on Nov 21, 2013 in Articles, Articles on Call Centers | 0 comments
Business 2 Community, Joanna Jones, November 2nd, 2013 There is a reason why organizational psychologists are often called in to help companies restructure work flows, advise on coaching practices, and develop plans to help motivate and inspire employees: It works. Sometimes just rearranging subtle differences in corporate structures and workflows can have dramatic effects on employee...
Read MoreThe Call Center Corp Recent Install: Call Center Implemented a cloud based IVR system for their client you can see here for more info. By implementing the new call center ivr system, agents could quickly take calls and answer questions from small business clients.
Press 1 For America: Casey Bill Aims to Save U.S. Call Center Jobs
Posted by corpadmin289K on Nov 19, 2013 in Articles, Articles on Call Centers | 0 comments
WICU 12, Ted Fioraliso, November 15th, 2013 You know that credit card commercial where a foreign man named “Peggy” tries to answer customer service questions? It’s pretty funny! But if you’ve ever had your own “Peggy” experience, you know it can be anything but. Sometimes, all you want is to talk to a real-life human being, but then you’re...
Read MoreCall Center Customer Implementation: We recently implemented a CRM and Call center system for one of our cc merchant payments service clients. By Implementing our system, inbound phone sales have increased 225% and dropped calls have been reduced 36%.
Use Your Call Center Like a Knowledge Center
Posted by corpadmin289K on Nov 18, 2013 in Articles, Articles on Call Centers | 0 comments
Call Centre News, Andrew Doyle, November 13th, 2013 Andrew Doyle argues that capturing customer insights will help strategic planning. To many companies, a call center is merely a customer service necessity. But a contact center can provide highly valuable information. If your company uses your call center like a knowledge center, you will have a tremendous source of information that can help...
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