The Call Center Corp Recent Install: Call Center Implemented a cloud based IVR system for their client you can see here for more info. By implementing the new call center ivr system, agents could quickly take calls and answer questions from small business clients.
AnswerClick™ powered by Coginov
AnswerClick™ powered by Coginov, a game-changing call center technology that combines the simplicity of a knowledgebase with the power of a semantics database and inference engine. Built on top of the CoginovAPI, the solution allows your clients and end-users to ask questions in natural language form to a virtual call center agent directly on your website and receive pre-determined, guided answers from the knowledgebase.
A NEW AND EXCITING TECHNOLOGY
AnswerClick™, Virtual agent has the capability to think and act as a human agent would and can predict related answers and questions for a pleasant, intuitive customer service experience. Implementation is quick, and statistics and reports of questions and answers allow administrators to bring the AnswerClick™ agent up-to-date, to build intelligence and responses directly into the solution.
AN INTELLIGENT FAQ
Easy administrative features make keeping the AnswerClick™ Virtual Assistant accurate with virtually no time or effort. With the statistics and metrics modules provided, user sessions are reported on to convert user history and the related inquiries into intelligence and understanding your clients and end-user needs. Understand your client requests and make adjustments accordingly to fulfill the demands being requested by the client and end-users alike; and to improve your customer service and marketing performance levels. AnswerClick™, presently provides assistance in 3 languages and can expand further to provide a multilingual international virtual agent ready to field any question and provide guided always accurate up-to date information.
AN INCREASE IN CUSTOMER SATISFACTION
AnswerClick™ powered by Coginov has the capability to carry chat sessions with clients on websites, social media, and mobile smart phones. Once AnswerClick™ has established or bridged a knowledgebase, it’s ready to interact in chats, to answer questions, route requests and provide better Business Intelligence, Customer Service and First Response management.
IMPROVEMENT IN AGENT PERFORMANCE
REDUCTION IN COSTS
INCREASES CUSTOMER RETENTION
INCREASES CUSTOMER SATISFACTION BY
200% – 300%
For a preview of AnswerClick™ features and benefits, we invite you to join us for a quick presentation, which will provide you with an overview and demo of the solution.
Call 1-877-499-7012 today!
Please look at samples of the Dashboard below:
Categories
Category Questions
Commonly Asked Questions
Even misspelled words work
Answers given to agent
Dashboard
