AnswerClick™ powered by Coginov

 

AnswerClick™  powered by Coginov, a game-changing call center technology that combines the simplicity of a knowledgebase with the power of a semantics database and inference engine. Built on top of the CoginovAPI, the solution allows your clients and end-users to ask questions in natural language form to a virtual call center agent directly on your website and receive pre-determined, guided answers from the knowledgebase.

A NEW AND EXCITING TECHNOLOGY

 

AnswerClick™, Virtual agent has the capability to think and act as a human agent would and can predict related answers and questions for a pleasant, intuitive customer service experience. Implementation is quick, and statistics and reports of questions and answers allow administrators to bring the AnswerClick™ agent up-to-date, to build intelligence and responses directly into the solution.

AN INTELLIGENT FAQ

 

Easy administrative features make keeping the AnswerClick™ Virtual Assistant accurate with virtually no time or effort. With the statistics and metrics modules provided, user sessions are reported on to convert user history and the related inquiries into intelligence and understanding your clients and end-user needs. Understand your client requests and make adjustments accordingly to fulfill the demands being requested by the client and end-users alike; and to improve your customer service and marketing performance levels. AnswerClick™, presently provides assistance in 3 languages and can expand further to provide a multilingual international virtual agent ready to field any question and provide guided always accurate up-to date information.

AN INCREASE IN CUSTOMER SATISFACTION

 

AnswerClick™ powered by Coginov has the capability to carry chat sessions with clients on websites, social media, and mobile smart phones. Once AnswerClick™ has established or bridged a knowledgebase, it’s ready to interact in chats, to answer questions, route requests and provide better Business Intelligence, Customer Service and First Response management.

 

 

IMPROVEMENT IN AGENT PERFORMANCE

REDUCTION IN COSTS

INCREASES CUSTOMER RETENTION

INCREASES CUSTOMER SATISFACTION BY

200% – 300%

 

For a preview of AnswerClick™ features and benefits, we invite you to join us for a quick presentation, which will provide you with an overview and demo of the solution.

Call 1-877-499-7012 today!

 

 

 

Please look at samples of the Dashboard below:

 

Categories

 

 

Category Questions

 

  

Commonly Asked Questions

 

 

Even misspelled words work

 

 

 

Answers given to agent

 

 

 

Dashboard