Call Center Customer Implementation: We recently implemented a CRM and Call center system for one of our cc merchant payments service clients. By Implementing our system, inbound phone sales have increased 225% and dropped calls have been reduced 36%.
Articles
Secrets to conquering the new world of sales
by Ken Dooley December 13, 2013 The days of the door-to-door salesperson are a thing of the past. Prospects no longer expect salespeople to show up
Logistics call center plans to hire 40 veterans
Dan Human December 16, 2013 A food distributor plans to add 40 jobs at its Indianapolis call center, and the CEO wants a military veteran to fill e
Top 10 Call Center Trends for 2014
By Omar Zaibak, Published November 12, 2013 Call centers are evolving to meet higher customer service expectations. A mix of new technology and ch
Don’t Call Us, We’ll Call You: When Customer Care Doesn’t Call Back
1 to 1 Media, Momchil Metodiev, December 6, 2013 Effective agent training and accurate knowledge transfer should speed up the customer r
Call Centers as Learning Centers: The Science of Training and Learning
CustomerCare News, Ross Vance, Fall 2013 Edition People learn together, but different people learn differently. The preceding phrase outlines two
Protecting Call Centers with the Right Power
Call Center Solutions, Michael Guta, November 20th, 2013 Although labels such as mission critical exist to differentiate the type of fun
3 Secrets to Better Customer Service
WCPO 9 Cincinnati, John Matarese, November 18th, 2013 How many times have you tried to call some company for tech support or warranty he
Commentary
It is Time to Experience the Power of Social Media with Message Marketing
Join us on Tuesday, July 16th at 10:00am (PDT), 11:00am (MDT), 12:00pm (CDT), 1:00pm (EDT) for an informative Webinar PB&J, Bonnie & C
Panel Discussion: Shattering Misconceptions About Messaging
Thursday, June 6, 2013 11:00 AM - 12:00 PM MDT Register Here! Messaging tactics, such as Ringless Voicemail and SMS are full of
Webinar: Modernize Your Marketing with the Most Advanced Messaging Solutions in the Marketplace
Thursday, May 9, 2013 11:00 AM - 12:00 PM MST Webinar Registration Communication and technology are forever evolving and changing.
Webinar Video: What is New to Do in Broadcast Messaging including Ringless Voicemail, SMS and much more...
Voice One powered by thē Call Center Corporation kicked off the first in an educational series of Webinars on April 18, 2013 with "What is New to Do
Introducing CALM and STORM Coverage
Thank you for your consideration and taking the time to look to us as a valued partner in your organizations success and future. I am very pleased t
The Call Center Corporation Announces the Inception of the Call Center Game Changers Daily Article Dispatch
Many companies are considering adding an inbound campaign to an already existing outbound call center or some already have an inbound campaign and nee
Steve Bederman, CEO of the Call Center Corporation is pleased with the incredible amount of new clients that have been pouring in based on a new pricing offer
The Call Center Corporation’s CEO, Steve Bederman was interviewed about his recent initiatives in the call center industry. Bederman, a well-known
