Using Dialing Modes to Maximize Your Efficiency, Effectiveness and Return on Investment
Most advanced call center software offers multiple dialing modes, including of course Manual Dialing but also Preview Dialing, Intensive or Power Dialing, Progressive Dialing, and Predictive Dialing. It is important to have a good understanding of when to use each dialing mode to its greatest advantage to maximize the efficiency and effectiveness of your call center solution. Each type of dialing can provide different advantages and disadvantages to call center performance. This paper reviews the different dialing modes and when to use each one to its greatest advantage.