Broadcast messaging (also called robo calls or automated message blasting) works in concert with your call center software, be it hosted VoIP or premise dialer software.  It helps convey marketing messages, reminders, and other information without expensive media advertising, and can save you money.  There are many applications to sending an unattended dialer broadcast message, by voice or SMS text:

  • Fundraising companies use broadcast messaging to send prerecorded messages of a political candidate or celebrity to raise funds for a campaign or cause.
  • Political organizations use broadcast messaging to remind volunteers of appointments, to get out the vote (GOTV), and remind constituents of polling places and times. Political organizations also use messaging with Interactive Voice Response (IVR) connectivity to take polls.
  • Circulations uses broadcast messaging for late route notification.
  • Delivery services use automated messaging for delivery confirmation
  • Financial services use broadcast messages for payment reminders, and often provide IVR menu options for self-service.
  • Many consumer businesses use pre-recorded messaging for marketing and consistent customer interactions. These businesses also provide IVR menu options for self-service.
  • Government services use mass broadcast messaging for emergency notification or crisis related messages.
  • Healthcare providers use broadcast messaging for patient appointment and prescription reminders.
  • Market research companies use messaging with IVR connectivity for automated interactive on demand data collection activities.
  • Collections companies use mass broadcast messaging for payment due date reminders, balances and opt-in IVR functionality for payments.
  • Real estate companies use broadcast messaging for appointment reminders.
  • Schools use broadcast messaging to inform their students of school closures and other information.

As contact center experts, thē Call Center Corporation can help you to determine if unattended dialing, or mass broadcast messaging, is right for your business.

FEATURES: 

  • Ringless Voicemail Delivery
  • Scalable to Millions of Messages per day
  • Multi-tenant platform
  • Predictive Dialer capabilities
  • Filter and categorize contacts
  • Multi-language
  • Carrier Grade Platform
  • Customize & Personalize Messages with Customer Caller ID
  • Answering Machine Detection, also available with custom voice mail messages
  • Customize each campaign
  • Get Targeted Messaging to Targeted Audiences
  • Real-time Control and Management
  • Simple Voice Broadcast and Interactive Voice Broadcasting support
  • Capable of Inbound Campaigns
  • User-friendly interface
  • Complete summary and detail reporting