Call Center Customer Implementation: We recently implemented a CRM and Call center system for one of our cc merchant payments service clients. By Implementing our system, inbound phone sales have increased 225% and dropped calls have been reduced 36%.

We are continually searching for new and exciting ways to serve our customers in the contact center world. The overall theme of support always seems to include the limited number of options available for the support of TouchStar dialer. There tend to be dialer support options available: All or Nothing. In addition, there seems to be only one price point: “Expensive.”

Well, we weren’t satisfied with those choices so we came up with the Calm and the Storm support service plans that now give TouchStar Software clients a choice of protection levels. And, regardless of which plan you select, we know you’ll be paying far less than what you’re presently paying.

Here’s a brief description of each plan:

Calm coverage gives you the necessary coverage to have trained and experienced support personnel available to you for training your staff, questions on product functionality and product support matters.

Storm coverage is available to protect your business from catastrophic failures that occur with your TouchStar Dialer system.  Some would call this Tier 3 Support services but we call it Storm because when your system crashes, we are there to help you get back up and running.

Some of the key members of the former TouchStar Software team have returned to provide you with the same level of service you use to receive.  With exceptional support, our team is also fully prepared to offer you $40 hosted dialer seat licenses for customers who sign up by the end of December 2012. We did this because we know that many software users are tired of being pushed around by companies that would rather convert you than support you.

We are TouchStar software experts and founders that are known for our customer service and are here for you. Sign up now and get the same team, the same management, and as always, the same philosophy of meeting promises that will follow.

Call us today at 1-877-499-7012 or fill out the contact form on the right.