thē Call Center Corporation is excited to introduce the launch of its educational webinar series that will bring guest speakers who are specialists in various fields of study and can give call center professionals insight into industry trends and technologies. With this webinar series, thē Call Center Corporation wants to be an educational resource for call centers worldwide.
“The Call Corporation and Coginov’s Launch of the Revolutionary AnswerClick Chat Tool”
Presented in conjunction with Coginov, Inc on July 23rd, 2013
AnswerClick, a powerful engagement tool that utilizes natural language processing and semantics to provide consumers with an unparalleled experience, has added a chat module that is integrated to allow for a combined self-service and full service strategy that is taking these separate technologies to a whole new level.
“It is Time to Experience the Power of Social Media with Message Marketing”
Presented in conjunction with Voice One on July 17, 2013
“PB & J, Bonnie & Clyde, and Ben & Jerry do not work well alone, just like social media and message marketing. It’s time to experience the power of the two strategies working together as a team. While some companies have already discovered that social media seamlessly integrates with any message marketing strategy, many are still falling behind.
Learn from seasoned experts, Jennifer Pontarelli, Director of Social Media, and Fred Stacey, COO of The Call Center Corporation, on how to implement a smart social media strategy that will drive users to your messaging campaign and vice versa.
“Modernized Debt Collection Communication & How to Do it Compliantly”
Presented in conjunction with Voice One on June 27, 2013
Voice One presented a complimentary Webinar in which well-known regulatory attorney, Christopher P. Meier of the law firm Greenspoon Marder, PA presented an independent review of how to compliantly communicate with debtors using emerging communication technologies.
”Customer Engagement and Marketing Tools for Call Centers”
Presented in conjunction with Coginov on June 12th, 2013
This webinar focuses on educating call center professionals about new and innovative tools available to increase customer satisfaction and improving agent performance. The webinar will also provide examples of mobile technologies that have been developed especially for customer engagement.
“Shattering Misconceptions About Messaging”
Presented in conjunction with Voice One on June 6th, 2013
Ringless Voicemail and Text Messaging are not just for the big corporations anymore. In fact, they produce the highest rate of return for your marketing dollar. Check out this informative webinar where Fred Stacey, Adrian Greenholz and Sheri Springer of the Call Center Corporation and Voice One dispel the common misconceptions about using mobile messaging.
“Big Data Solutions That Have Created Usable Technologies”
Presented in conjunction with Coginov on April 24th, 2013
This webinar focuses on defining Big Data for the call center industry and goes on to provide a few examples of technologies that have been developed from Big Data innovations. These products will provide insight for call center professionals on how the innovations born from the big data push are changing the industry landscape.
“What is ‘New to Do’ in Broadcast Messaging”
Presented in conjunction with Voice One on April 18th, 2013
Explore how broadcast messaging can easily become a valuable part of an organization’s overall customer communication strategy. Listeners will also learn innovative marketing strategies on how to drive revenue through unique opt-in programs or cost efficiencies through automated notifications.